<div class="section-header text-center">
<h1 class="page-title">Refund & Returns Policy</h1>
</div>
<div class="rte page-content">
<h2><strong>Return policy on customer remorse</strong></h2>
<p><span style="font-weight: 400;">If you change your mind, all items can be returned within 14 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at <strong>info@navafresh.hk</strong></span></p>
<p><span style="font-weight: 400;">We only accept returns for customer remorse on the following conditions:</span></p>
<ul>
<li style="font-weight: 400;" ><span style="font-weight: 400;">For items with a manufacturer seal, the manufacturer seal must be unopened</span></li>
<li style="font-weight: 400;" ><span style="font-weight: 400;">The item must be in its original packaging with all original accessories</span></li>
</ul>
<p><span style="font-weight: 400;">To return the product, you must contact us first. </span><strong>Don&rsquo;t send items back without contacting us first</strong><span style="font-weight: 400;">. Returns must be shipped within 14 days of receiving instructions.</span></p>
<h2><strong>Return policy on damaged, wrong, or dysfunctional products</strong></h2>
<p><span style="font-weight: 400;">If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at <strong>info@navafresh.hk</strong>.</span></p>
<p><span style="font-weight: 400;">In the aforementioned case, you will have 14 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 14 days of receiving the order.</span></p>
<h2><strong>Restocking Fee</strong></h2>
<p><span style="font-weight: 400;">There is no restocking fee for returned orders.</span></p>
<h2><strong>Returning an order</strong></h2>
<p><span style="font-weight: 400;">Contact us via email at <strong>info@navafresh.hk</strong>, and state the reason for your return.</span></p>
<p><strong>Packing instructions:</strong></p>
<ol>
<li style="font-weight: 400;" ><span style="font-weight: 400;">Securely pack the items in a box.</span></li>
<li style="font-weight: 400;" ><span style="font-weight: 400;">Use the address listed.<br /></span></li>
<li style="font-weight: 400;" ><span style="font-weight: 400;">Ship the package from the nearest post office or shipping company of your choice.<br /></span></li>
</ol>
<h2><strong>Canceling an order</strong></h2>
<p><span style="font-weight: 400;">You have 24 hours before the item(s) have been shipped to cancel your order.</span></p>
<p><span style="font-weight: 400;">In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.</span></p>
<h2><strong>Lost shipments</strong></h2>
<p><span style="font-weight: 400;">If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at <strong>info@navafresh.hk</strong>&nbsp;and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.</span></p>
<h2><strong>Refund process</strong></h2>
<p><span style="font-weight: 400;">The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.</span></p>
<p><strong>Contact Us:</strong></p>
<p><strong>Phone</strong><span style="font-weight: 400;">: <strong>+85230013794</strong></span></p>
<p><strong>Email</strong><span style="font-weight: 400;">: <strong>info@navafresh.hk</strong></span></p>
<p><strong>Working Hours</strong><span style="font-weight: 400;">: 9-17 Monday-Friday</span></p>
<p><strong>Address</strong><span style="font-weight: 400;">: <strong>2301, Bayfield Building 99
Hennessy Road Wanchai
Hong Kong</strong></span></p>
<p><strong>NavaFresh Handelnine Global LLC</strong></p>
</div>

Return or exchange requests can be made within 10 days of the delivery date. To return or exchange any items, please email us at info@directnine.eu, clearly mentioning your order number and our customer support team will guide you on the process. To be eligible for return, products must be in the exact condition you re

Return and Refund Policy

Return and Refund

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<div class="section-header text-center">
<h1 class="page-title">Payments Policy</h1>
</div>
<div class="rte page-content">
<h2>PAYMENT OPTIONS AND SECURITY</h2>
<p>We accept payments through the website using popular payment methods like credit cards (Visa, Mastercard, American Express, Discover), debit cards, prepaid cards, electronic bank transfers from most banks, digital wallets like Apple Pay, Google Pay, PayPal, and even Buy Now, Pay Later in certain countries. Depending on your location, you might also see additional local payment methods. All our payments are securely processed and the site is compliant with all applicable practices for the same, including SSL certificates.</p>
<h2>TROUBLESHOOTING PAYMENT ISSUES</h2>
<p>In case of any issues related to payments, you can contact us via email at <strong>info@navafresh.hk&nbsp;</strong></p>
<p>Some commonly occurring issues are mentioned below:</p>
<p><strong>Payment Deducted but Order Confirmation Not Received:</strong> This happens if the network connection experiences a reset or the customer mistakenly hits Back or Refresh immediately after validating the payment. In this scenario, the payment might go through but the order details are not captured in our system. Resolving this is very simple. You can send an email mentioning the amount paid, the time of payment, and the link to the product that you intended to purchase. Our team will manually generate the order and share the confirmation with you.</p>
<p><strong>Charged More Than Once for the Same Order:&nbsp;</strong>Such issues usually get resolved automatically within 48-72 hours of the payment. In case that does not happen, you can send us an email mentioning the details of multiple transactions and we will work with the payment partner to rightfully refund the excess amount.</p>
<p><strong>Unable to Make Payment due to Some Error:</strong> This is extremely unlikely but in case you are unable to make a payment on the website, we request you to send us an email with a screenshot of the error message so that our team can investigate the issue and help you resolve it. You can also try an alternative payment method in such cases because certain payment methods might be experiencing temporary outages or might not be supported.</p>
</div>

Payments policy

<h1>Terms and Conditions</h1>
<h2>OVERVIEW</h2>
<p>This website is operated by NavaFresh, Handelnine Global LLC. Throughout the site, the terms &ldquo;we&rdquo;, &ldquo;us&rdquo; and &ldquo;our&rdquo; refer to Handelnine Global. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.<br /><br />By visiting our site and/ or purchasing something from us, you engage in our &ldquo;Service&rdquo; and agree to be bound by the following terms and conditions (&ldquo;Terms of Service&rdquo;, &ldquo;Terms&rdquo;), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.<br /><br />Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.<br /><br />Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.<br /><br />Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.</p>
<h2>SECTION 1 - ONLINE STORE TERMS</h2>
<p>By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.</p>
<p>You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).</p>
<p>You must not transmit any worms or viruses or any code of a destructive nature.<br />A breach or violation of any of the Terms will result in an immediate termination of your Services.</p>
<p>In the case of cross-border shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Handelnine Global to import the goods on his behalf. Further, the consignee/buyer agrees Handelnine Global may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.</p>
<h2>SECTION 2 - GENERAL CONDITIONS</h2>
<p>We reserve the right to refuse service to anyone for any reason at any time.<br />You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.</p>
<p>You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.</p>
<p>The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.</p>
<h2>SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION</h2>
<p>We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.</p>
<p>This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.</p>
<h2>SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES</h2>
<p>Prices for our products are subject to change without notice.</p>
<p>We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.</p>
<p>We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.</p>
<h2>SECTION 5 - PRODUCTS OR SERVICES (if applicable)</h2>
<p>Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.</p>
<p>We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.</p>
<p>We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.</p>
<p>We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.</p>
<h2>SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION</h2>
<p>We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or order.</p>
<p>These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.<br /><br />You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.<br /><br />For more detail, please review our Returns Policy.</p>
<h2>SECTION 7 - OPTIONAL TOOLS</h2>
<p>We may provide you with access to third-party tools over which we neither monitor nor have any control or input.</p>
<p>You acknowledge and agree that we provide access to such tools &rdquo;as is&rdquo; and &ldquo;as available&rdquo; without any warranties, representations, or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.</p>
<p>Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).</p>
<p>We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.</p>
<h2>SECTION 8 - THIRD-PARTY LINKS</h2>
<p>Certain content, products, and services available via our Service may include materials from third-parties.</p>
<p>Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third-parties.</p>
<p>We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.</p>
<h2>SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS</h2>
<p>If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.</p>
<p>We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party&rsquo;s intellectual property or these Terms of Service.</p>
<p>You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.</p>
<h2>SECTION 10 - PERSONAL INFORMATION</h2>
<p>Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.</p>
<h2>SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS</h2>
<p>Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).</p>
<p>We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.</p>
<h2>SECTION 12 - PROHIBITED USES</h2>
<p>In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.</p>
<h2>SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY</h2>
<p>We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.<br />We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.</p>
<p>You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you.</p>
<p>You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.<br />In no case shall&nbsp;Handelnine Global LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.</p>
<h2>SECTION 14 - INDEMNIFICATION</h2>
<p>You agree to indemnify, defend and hold harmless Handelnine Global LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys&rsquo; fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.</p>
<h2>SECTION 15 - SEVERABILITY</h2>
<p>If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.</p>
<h2>SECTION 16 - TERMINATION</h2>
<p>The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.</p>
<p>These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.</p>
<p>If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).</p>
<h2>SECTION 17 - ENTIRE AGREEMENT</h2>
<p>The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.</p>
<p>These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).</p>
<p>Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.</p>
<h2>SECTION 18 - CHANGES TO TERMS OF SERVICE</h2>
<p>You can review the most current version of the Terms of Service at any time on this page.</p>
<p>We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.</p>
<h2>SECTION 19 - CONTACT INFORMATION</h2>
<p>Questions about the Terms of Service should be sent to us at <strong>info@navafresh.hk</strong> or can be written to us at:</p>
<div>NavaFresh Handelnine Global LLC</div>
<div><br /><strong>2301, Bayfield Building 99
Hennessy Road Wanchai
Hong Kong</strong></div>
<div>&nbsp;</div>

OVERVIEW This website is operated by Handelnine Global Limited. Throughout the site, the terms “we”, “us” and “our” refer to Handelnine Global Limited. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, condition

Terms and Conditions

<h2>Contact us</h2>
<div class="contact-box">
<div class="left_info">
<p class="callhead">Call us: <strong>+85230013794&nbsp;</strong></p>
</div>
<div class="right_info">
<h2 class="callhead">Email</h2>
<p class="callhead"><strong>info@navafresh.hk&nbsp;</strong></p>
</div>
</div>
<div class="write_us_line contact-box">
<div class="left_info">
<h2>Our Office Addresses</h2>
<p class="bold-text">NavaFresh<br />Handelnine Global<br />16192, Coastal Highway<br />Lewes, DE 19958, USA</p>
<p class="bold-text">F-135/136, Kailas Vaibhav<br />Hiranandani Park Site<br />Vikhroli (W), Mumbai, MH, IN</p>
<h2>Mailing Address</h2>
</div>
</div>
<div class="write_us_line contact-box">
<div class="left_info">
<p data-pm-slice="1 1 []"><strong>2301, Bayfield Building 99
Hennessy Road Wanchai
Hong Kong&nbsp;</strong></p>
<p class="bold-text"><br /><br /></p>
</div>
</div>

Contact Us

Contact us

<h1><span style="font-weight: 400;">Shipping Policy</span></h1>
<p><span style="font-weight: 400;">Thank you for visiting and shopping at https://navafresh.hk/</span><span style="font-weight: 400;">. Following are the terms and conditions that constitute our Shipping Policy.</span></p>
<p><span style="font-weight: 400;">Currently, we ship within Hong Kong.</span></p>
<p><span style="font-weight: 400;">Order cut-off time</span><strong> :</strong><span style="font-weight: 400;"> 3 P.M</span><strong>.</strong></p>
<p><span style="font-weight: 400;">Orders are generally shipped within</span><strong> 2-5 (Monday &ndash; Friday)</strong></p>
<p><span style="font-weight: 400;">The quality delivery time is</span><strong> 9-12 (Monday &ndash; Friday)</strong></p>
<p><span style="font-weight: 400;">&nbsp;</span></p>
<p><strong>Shipping Cost: </strong><strong><br /></strong><strong>- For all orders shipping cost is HK$ 0.00</strong><strong><br /><br /></strong></p>
<p><span style="font-weight: 400;">While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.</span></p>
<p><span style="font-weight: 400;">Order changes</span></p>
<p><span style="font-weight: 400;">Once your order has been confirmed, it can't be modified or canceled. If you wish to return a product, you've to start the returns procedure once you've received the item.</span></p>
<p><strong>Item not received</strong></p>
<p><span style="font-weight: 400;">If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You&rsquo;d wish to contact the carrier to hunt out your Bags as once the item is bagged we don't have control over it (once it&rsquo;s by the carrier), but if the problems persist kindly write us at info@navafresh.hk and we'll try our greatest to help and resolve the issue at our earliest.</span></p>
<p><span style="font-weight: 400;">Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at info@navafresh.hk and we'll assist you to resolve the issues at our earliest.</span></p>
<p><strong>Shipment confirmation & Order tracking</strong></p>
<p><span style="font-weight: 400;">You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.</span></p>
<p><strong>Damages</strong></p>
<p><strong>NavaFresh, Handelnine Global LLC</strong><span style="font-weight: 400;"> is not liable for damaged or lost products during shipping. Please contact the shipment carrier to file a claim if you received your order damaged.</span></p>
<p><strong>Contact Us:</strong></p>
<p><strong>Phone</strong><span style="font-weight: 400;">: +85230013794<br /></span></p>
<p><strong>Email</strong><span style="font-weight: 400;">: info@navafresh.hk&nbsp;</span></p>
<p><strong>Working Hours</strong><span style="font-weight: 400;">: 9-17 Monday-Friday</span></p>
<p><strong>Address</strong><span style="font-weight: 400;">: 2301, Bayfield Building 99
Hennessy Road Wanchai
Hong Kong&nbsp;</span></p>
<p><strong>NavaFresh, Handelnine Global LLC</strong></p>

Delivery Timeline Delivery Timelines vary for different products and delivery locations. Most orders are fulfilled within 7-25 days and a more specific estimate is displayed next to the details of every product on the website. Customers are advised to check delivery estimates before adding the product to the cart. Ship

Shipping and Delivery Policy

Shipping and Delivery

<div class="section-header text-center">
<h1 class="page-title">Refund & Returns Policy</h1>
</div>
<div class="rte page-content">
<h2><strong>Return policy on customer remorse</strong></h2>
<p><span style="font-weight: 400;">If you change your mind, all items can be returned within 14 days, starting from the day after you receive your order. Please notify us for a seamless return process via email at <strong>info@navafresh.hk</strong></span></p>
<p><span style="font-weight: 400;">We only accept returns for customer remorse on the following conditions:</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">For items with a manufacturer seal, the manufacturer seal must be unopened</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The item must be in its original packaging with all original accessories</span></li>
</ul>
<p><span style="font-weight: 400;">To return the product, you must contact us first. </span><strong>Don&rsquo;t send items back without contacting us first</strong><span style="font-weight: 400;">. Returns must be shipped within 14 days of receiving instructions.</span></p>
<h2><strong>Return policy on damaged, wrong, or dysfunctional products</strong></h2>
<p><span style="font-weight: 400;">If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at <strong>info@navafresh.hk</strong>.</span></p>
<p><span style="font-weight: 400;">In the aforementioned case, you will have 14 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 14 days of receiving the order.</span></p>
<h2><strong>Restocking Fee</strong></h2>
<p><span style="font-weight: 400;">There is no restocking fee for returned orders.</span></p>
<h2><strong>Returning an order</strong></h2>
<p><span style="font-weight: 400;">Contact us via email at <strong>info@navafresh.hk</strong>, and state the reason for your return.</span></p>
<p><strong>Packing instructions:</strong></p>
<ol>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Securely pack the items in a box.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Use the address listed.<br /></span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Ship the package from the nearest post office or shipping company of your choice.<br /></span></li>
</ol>
<h2><strong>Canceling an order</strong></h2>
<p><span style="font-weight: 400;">You have 24 hours before the item(s) have been shipped to cancel your order.</span></p>
<p><span style="font-weight: 400;">In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.</span></p>
<h2><strong>Lost shipments</strong></h2>
<p><span style="font-weight: 400;">If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at <strong>info@navafresh.hk</strong>&nbsp;and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.</span></p>
<h2><strong>Refund process</strong></h2>
<p><span style="font-weight: 400;">The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 5-10 business days to process. Refunds will be made in the original method of payment.</span></p>
<p><strong>Contact Us:</strong></p>
<p><strong>Phone</strong><span style="font-weight: 400;">: <strong>+85230013794</strong></span></p>
<p><strong>Email</strong><span style="font-weight: 400;">: <strong>info@navafresh.hk</strong></span></p>
<p><strong>Working Hours</strong><span style="font-weight: 400;">: 9-17 Monday-Friday</span></p>
<p><strong>Address</strong><span style="font-weight: 400;">: <strong>2301, Bayfield Building 99
Hennessy Road Wanchai
Hong Kong</strong></span></p>
<p><strong>NavaFresh Handelnine Global LLC</strong></p>
</div>

<h1><strong>Privacy policy</strong></h1>
<p>This Privacy Policy describes how <strong>&ldquo;NavaFresh&rdquo;</strong> owned by<strong> Handelnine Global LLC</strong> (the &ldquo;Site&rdquo; or &ldquo;we&rdquo;) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.</p>
<h1><strong>Collecting Personal Information</strong></h1>
<p>When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as &ldquo;Personal Information&rdquo;. See the list below for more information about what Personal Information we collect and why and to whom its is shared.</p>
<p><em><strong>Device information</strong></em></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><strong>Examples of Personal Information collected:</strong> version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.&nbsp;</li>
<li style="font-weight: 400;" aria-level="1"><strong>Purpose of collection:</strong><span style="font-weight: 400;"> to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.</span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Source of collection:</strong><span style="font-weight: 400;"> : Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels</span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Disclosure for a business purpose:</strong><span style="font-weight: 400;"> shared with Google Analytics.</span></li>
</ul>
<p><em><strong>Order information</strong></em></p>
<ul>
<li style="font-weight: 400; text-align: justify;" aria-level="1"><strong>Examples of Personal Information collected:</strong><span style="font-weight: 400;"> Email address, name, phone number, and address.</span></li>
<li style="font-weight: 400; text-align: justify;" aria-level="1"><strong>Purpose of collection:</strong><span style="font-weight: 400;"> to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.</span></li>
<li style="font-weight: 400; text-align: justify;" aria-level="1"><strong>Source of collection:</strong><span style="font-weight: 400;"> collected from you.</span></li>
<li style="font-weight: 400; text-align: justify;" aria-level="1"><strong>Disclosure for a business purpose:</strong><span style="font-weight: 400;"> shared with our payment processors (Stripe, Worldpay, eMerchantPay & Nuvei), Shipping partners (DHL Express, DHL eCommerce, Asendia, Globegistics, Aramex) and Shipping & Tracking Platforms (ShipStation, Aftership, Shiprocket)</span></li>
</ul>
<p><em><strong>Customer support information</strong></em></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><strong>Examples of Personal Information collected:</strong><span style="font-weight: 400;"> Email address, name, phone number, and address.</span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Purpose of collection:</strong><span style="font-weight: 400;"> to provide customer support.</span></li>
<li style="font-weight: 400;" aria-level="1"><strong>Source of collection:</strong><span style="font-weight: 400;"> collected from you.</span></li>
</ul>
<p>&nbsp;</p>
<h1><strong>Sharing Personal Information</strong></h1>
<p>We share your Personal Information with service providers as stated above to help us provide our services, improve our offerings, and fulfill our contracts with you, as described above.</p>
<p>We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.</p>
<h2><strong>Behavioural Advertising</strong></h2>
<p>As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:</p>
<ul>
<li style="font-weight: 400; text-align: justify;" aria-level="1"><span style="font-weight: 400;">We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.&nbsp;</span></li>
<li style="font-weight: 400; text-align: justify;" aria-level="1"><span style="font-weight: 400;">We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).&nbsp;</span></li>
</ul>
<p>For more information about how targeted advertising works, you can visit the Network Advertising Initiative&rsquo;s (&ldquo;NAI&rdquo;) at https://thenai.org/</p>
<p><span style="font-weight: 400;">You can opt-out of targeted advertising by:</span></p>
<p>&bull; FACEBOOK - https://www.facebook.com/settings/?tab=ads<br />&bull; GOOGLE - https://www.google.com/settings/ads/anonymous<br />&bull; BING - https://advertise.bingads.microsoft.com/enus/resources/policies/personalized-ads</p>
<p>Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance&rsquo;s opt-out portal at: http://optout.aboutads.info/</p>
<h1><strong>Using Personal Information</strong></h1>
<p>We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.</p>
<h2><strong>Lawful basis</strong></h2>
<p>Pursuant to the General Data Protection Regulation (&ldquo;GDPR&rdquo;), if you are a resident of the European Economic Area (&ldquo;EEA&rdquo;), we process your personal information under the following lawful bases:</p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Your consent;</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The performance of the contract between you and the Site;</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Compliance with our legal obligations;</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">To protect your vital interests;</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">To perform a task carried out in the public interest;</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">For our legitimate interests, which do not override your fundamental rights and freedoms.</span></li>
</ul>
<h2><strong>Retention</strong></h2>
<p>When you place an order through the Site, we will retain your Personal Information for our records for 5 years, unless and until you ask us to erase this information earlier. For more information on your right of erasure, please see the &lsquo;Your rights&rsquo; section below.</p>
<h2><strong>Automatic decision-making</strong></h2>
<p>If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.</p>
<p>We <em>do not engage</em> in fully automated decision-making that has a legal or otherwise significant effect using customer data.</p>
<p>Our processors may use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.&nbsp;</p>
<p><span style="font-weight: 400;">Services that include elements of automated decision-making include:</span></p>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.</span></li>
<li style="font-weight: 400;" aria-level="1">Temporary denylist of credit cards associated with deny listed IP addresses. This denylist persists for a small number of days.</li>
</ul>
<h1><strong>No Selling Personal Information</strong></h1>
<p>Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (&ldquo;CCPA&rdquo;).</p>
<h1><strong>Your rights</strong></h1>
<h2><strong>GDPR</strong></h2>
<p>If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.</p>
<p>Your Personal Information will be initially stored and processed at our servers in Norway and then will be transferred outside of Europe for storage and further processing, to India and the United States.</p>
<h2><strong>CCPA</strong></h2>
<p>If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the &lsquo;Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.</p>
<p>If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.</p>
<h2><strong>Cookie Policy</strong></h2>
<p>A cookie is a small amount of information that&rsquo;s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, analytics, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don&rsquo;t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it&rsquo;s their first time visiting or if they are frequent visitors.</p>
<p><span style="font-weight: 400;">We use the following cookies to optimize your experience on our Site and to provide our services.</span></p>
<table dir="ltr" border="1" cellspacing="0" cellpadding="0"><colgroup><col width="128" /><col width="137" /></colgroup>
<tbody>
<tr>
<th data-sheets-value="{"1":2,"2":"Cookie Name"}">Cookie Name</th>
<th data-sheets-value="{"1":2,"2":"Function"}">Function</th>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"__Secure-3PSID"}">__Secure-3PSID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"__Secure-1PSID"}">__Secure-1PSID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"__Secure-1PSID"}">__Secure-1PSID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"SID"}">SID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"__Secure-3PAPISID"}">__Secure-3PAPISID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"SAPISID"}">SAPISID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"APISID"}">APISID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"HSID"}">HSID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"__Secure-1PAPISID"}">__Secure-1PAPISID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"SSID"}">SSID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"LS_CSRF_TOKEN"}">LS_CSRF_TOKEN</td>
<td data-sheets-value="{"1":2,"2":"Security Cookie"}">Security Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"__Secure-1PSIDCC"}">__Secure-1PSIDCC</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"__Secure-3PSIDCC"}">__Secure-3PSIDCC</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"SIDCC"}">SIDCC</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"AEC"}">AEC</td>
<td data-sheets-value="{"1":2,"2":"Security Cookie"}">Security Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"NID"}">NID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"1P_JAR"}">1P_JAR</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"_gcl_au"}">_gcl_au</td>
<td data-sheets-value="{"1":2,"2":"Analytics Cookie"}">Analytics Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"_ga_1BL1CBMSJ2"}">_ga_1BL1CBMSJ2</td>
<td data-sheets-value="{"1":2,"2":"Analytics Cookie"}">Analytics Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"updated_Cart_date"}">updated_Cart_date</td>
<td data-sheets-value="{"1":2,"2":"Cart Cookie"}">Cart Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"NID"}">NID</td>
<td data-sheets-value="{"1":2,"2":"Advertisement cookie"}">Advertisement cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"_gid"}">_gid</td>
<td data-sheets-value="{"1":2,"2":"Analytics Cookie"}">Analytics Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"spree_cart_token"}">spree_cart_token</td>
<td data-sheets-value="{"1":2,"2":"Cart Cookie"}">Cart Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"_ga_TLFW325VRW"}">_ga_TLFW325VRW</td>
<td data-sheets-value="{"1":2,"2":"Analytics Cookie"}">Analytics Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"_ga"}">_ga</td>
<td data-sheets-value="{"1":2,"2":"Analytics Cookie"}">Analytics Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"IDE"}">IDE</td>
<td data-sheets-value="{"1":2,"2":"Advertisement Cookie"}">Advertisement Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"_gat_gtag_UA"}">_gat_gtag_UA</td>
<td data-sheets-value="{"1":2,"2":"Analytics Cookie"}">Analytics Cookie</td>
</tr>
<tr>
<td data-sheets-value="{"1":2,"2":"headrush-_zldp"}">headrush-_zldp</td>
<td data-sheets-value="{"1":2,"2":"Support Cookie"}">Support Cookie</td>
</tr>
</tbody>
</table>
<p>The length of time that a cookie remains on your computer or mobile device depends on whether it is a &ldquo;persistent&rdquo; or &ldquo;session&rdquo; cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.</p>
<p>You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.</p>
<p>Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser&rsquo;s &ldquo;Tools&rdquo; or &ldquo;Preferences&rdquo; menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser&rsquo;s help file or through online search engines.</p>
<p>Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the &ldquo;Behavioural Advertising&rdquo; section above.</p>
<h1><strong>Do Not Track</strong></h1>
<p>Please note that because there is no consistent industry understanding of how to respond to &ldquo;Do Not Track&rdquo; signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.</p>
<h1><strong>Changes</strong></h1>
<p>We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.</p>
<h1><strong>Contacting Us</strong></h1>
<p><span style="font-weight: 400;">If you have questions about this policy or need help exercising your privacy rights, please contact @ <strong>info@navafresh.hk</strong> or or you can physically mail us at the below address: </span></p>
<p><span style="font-weight: 400;"><strong>2301, Bayfield Building 99
Hennessy Road Wanchai
Hong Kong&nbsp;</strong></span></p>
<p><strong>Phone</strong><span style="font-weight: 400;">: &nbsp;<strong>+85230013794</strong></span></p>
<p><strong>Email</strong><span style="font-weight: 400;">:&nbsp; <strong>info@navafresh.hk</strong></span></p>
<p><strong>&ldquo;NavaFresh&rdquo; by Handelnine Global LLC</strong></p>